1300-88-9515

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1300-88-9515

Calling this number is becoming my daily routine! Streamyx helpdesk!

Sharon : *picks up the receiver* *presses 1300-88-9515*
TM : Welcome to TM Net Helpline. Dear valued customer.. blah blah blah *notice*
Untuk Bahasa Melayu, sila tekan satu.
For English, press two.
Sharon : *presses 2*
TM : For Streamyx or Hotspot, press one... blah blah blah
Sharon : *presses 1*
TM : For product enquiries, please press one. For service equiries, press two. For technical assistance, press three... blah blah blah
Sharon : *presses 3*
TM : *TM Nuts Weird Theme Song* I've got gameeeeee, I've got youuuuuuu (or whatever the lyrics are >.> )
Dear valued customer, this conversation may be recorded for service improvement and training purposes.

...

Situation 1
Operator : Hello, this is Streamyx helpline. How may I assist you?
Sharon : Sorry ah, I can't connect to the Internet. It says error 691.
Operator : OK, may I know what's your name?
Sharon : Sharon.
Operator : Miss Sharon, may I know what's your user name?
Sharon : abc123
Operator : Your contact number?
Sharon : 01x-xxxxxxx
Operator : OK, your user name is A-Australia, B-Brazil, C-California, 1-2-3. And your contact number is 01x-xxxxxxx, is that correct?
Sharon : Yes.
Operator : May I know who's the account holder?
Sharon : Blah Blah Blah.
Operator : OK, it seems that there's a server hang huh. Now what you do is, switch off your modem. We'll reset the connection for you.
Sharon : *switches off the modem* Done.
Operator : OK, Ms. Sharon, now you switch on the modem again and try connecting.
Sharon : *switches on the modem and clicks on the Streamyx icon on the desktop*
*moment of silence*
Operator : Uh.. is it connected?
Sharon : Yes.
Operator : OK, is there anything else I can help you?
Sharon : No. Thanks.
Operator : Thanks for calling TM Net helpline. Have a nice day!
*hangs up*

Situation 2
TM : Dear valued customer, this coversation may be recorded for service improvement and training purposes.
Sharon : Uh.. *got interrupted*
TM : Sorry, our agencies are currently engaged. Please on hold... *on hold music*
TM : Beeeeeep
Sharon : ??
TM : Sorry, our agencies are currently engaged. Please on hold... *on hold music*
Sharon : -_- *annoyed*
TM : *music stops*
Sharon : (Yes!)
TM : Sorry, our agencies are currently engaged. Please on hold... *on hold music*
Sharon : (What the hell???) *waits somemore*
TM : Sorry, our agencies... *hangs up*

Situation 3
Operator : Hello, this is Streamyx helpline. How may I assist you?
Sharon : Huh? Pardon? (I'm deaf >.> )
Operator : This is Streamyx helpline. How may I assist you?
Sharon : Oh, my Streamyx can't connect!
Operator : May I know what's your name?
Sharon : ?? Pardon??
Operator : *slightly annoyed* May I know what's your name?
Sharon : Sharon.
Operator : Ms. Sharon, can you tell me what's the problem?
Sharon : I can't connect to the Internet. The DSL light keeps blinking.
Operator : OK. Now, you unplug all cables.
Sharon : Huh??? (cannot hear again >.< )
Operator : *VERY annoyed* *speaks in a louder + irritated tone yet still keeping calm* Unplug all cables.
(The conversation continues... )


OMG! I can memorise their lines already! >.>
Oh yes, I didnt' mention about my father! He always stand beside and repeats the same thing
"Ka yi lang kong, a si titi aneh kuan ah, ka yi gua gua qi eh liao lah! An zhua kui jit aneh kuan eh? Cho yi lang lah!! Ho yi lang kia!"
Translation : Tell them we're gonna cut off the line if this problem continues! Scold them!!

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